Responsible Gambling in New Zealand

At Chipy, we are committed to providing a safe and enjoyable gaming environment for all our users. Gambling can be a fun form of entertainment, but we recognise that for some people it can become a problem. This page provides information, tools, and resources to help you gamble responsibly and stay in control.

Our Commitment to Responsible Gambling

Chipy promotes responsible gambling as a core part of our values. We believe that gambling should always remain a leisure activity — never a way to make money or escape personal problems. We actively support initiatives that protect players, including minors, vulnerable individuals, and those at risk of developing gambling-related harm.

Know the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or depression
• Lie to family or friends about how much you gamble
• Borrow money or sell possessions to fund gambling
• Feel restless or irritable when trying to reduce gambling
• Chase losses in an attempt to win back money
• Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to seek help immediately.

Self-Assessment

Not sure if your gambling habits are healthy? You can take a free, confidential self-assessment test provided by the Problem Gambling Foundation of New Zealand at www.pgf.nz. This tool can help you better understand your relationship with gambling.

Responsible Gambling Tools

Chipy encourages all users to make use of the responsible gambling tools available through the online casinos and betting sites we feature. Most licensed operators available to New Zealand players offer the following features:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you spend on gambling. Once a limit is set, it takes effect immediately and can only be increased after a cooling-off period.

Session Time Limits

Limit the amount of time you spend gambling in a single session. Many platforms will send you reminders or automatically log you out when your session limit is reached.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps prevent chasing losses and keeps your gambling within a budget you can afford.

Reality Checks

Enable regular pop-up notifications that remind you how long you have been playing and how much you have spent or won during your session.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude from individual casino platforms for a set period — typically ranging from 24 hours to permanently. During this time, you will not be able to access your account or place bets.

Cool-Off Periods

Take a short break from gambling without fully closing your account. Cool-off periods typically range from 24 hours to several weeks.

We encourage you to contact the customer support team of any casino or betting site you use to activate these tools. Most licensed operators in New Zealand offer 24/7 support via live chat or email.

Protecting Minors

Gambling is strictly for adults aged 20 and over in New Zealand, in accordance with the Gambling Act 2003. Chipy does not permit anyone under the legal gambling age to use our platform, and we do not promote gambling to minors in any way.

If you share a device with children or young people, we strongly recommend using parental control software to block access to gambling websites. The following tools can help:

• Net Nanny
• CYBERsitter
• GamBlock

Gambling Help and Support in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. Please reach out to one of the following organisations:

Gambling Helpline

The Gambling Helpline is available 24 hours a day, 7 days a week, and offers free, confidential support for anyone affected by gambling harm.

• Phone: 0800 654 655
• Text: 8006
• Website: www.gamblinghelpline.co.nz

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides counselling, support, and education services across New Zealand.

• Phone: 0800 664 262
• Website: www.pgf.nz

Lifeline New Zealand

If gambling is affecting your mental health or you are in crisis, Lifeline offers free emotional support.

• Phone: 0800 543 354
• Website: www.lifeline.org.nz

Māori and Pacific Support

Culturally specific support services are available for Māori and Pacific communities through the Problem Gambling Foundation. Visit www.pgf.nz/our-services for more information.

Gambling Regulation in New Zealand

Gambling in New Zealand is regulated under the Gambling Act 2003 and overseen by the Department of Internal Affairs (DIA). The DIA is responsible for licensing and regulating gambling operators within New Zealand. For more information about gambling regulation, visit www.dia.govt.nz/gambling.

Please note that as of June 2026, New Zealand's online gambling legislation continues to evolve. The Online Casino and Betting Act, which is expected to introduce a domestic licensing framework for online gambling operators, is progressing through Parliament. We will update this page as new regulations come into effect.

Tips for Gambling Responsibly

• Set a strict budget before you start and never exceed it
• Only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Take regular breaks and do not gamble for extended periods
• Never gamble when you are upset, stressed, or under the influence of alcohol
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling
• Do not borrow money to gamble
• Seek help early if you feel gambling is becoming a problem

Contact Chipy

If you have any questions or concerns about responsible gambling, or if you need assistance finding support resources, please do not hesitate to contact our team.

• Email: [email protected]
• Website: www.chipy.com

This page was last updated in June 2026.